Sponsor placements
Cancel before your placement starts and we refund it in full.
After it starts, the time that has already run is not refundable. If we could not show your placement as booked because of a fault on our side, we refund the days it was not shown.
If a payment reaches us after your booking hold expired and the slot was released, we refund it automatically and tell you by email.
If we remove a placement because its content broke the terms, we refund the unused whole days.
Paid submissions
If we decline a paid submission, we refund it in full, automatically.
Once the listing is published, the Priority review and the Partner feature have been delivered and are not refundable.
How to ask
Use the contact page with the email address you paid with and the date of the payment. We reply within two working days.
Refunds go back to the original payment method through Stripe. Your bank usually shows them within 5 to 10 working days.
Please talk to us before a chargeback
A dispute with your bank takes weeks and costs both sides fees. Most problems are solved faster by writing to us first.